GENERAL CONDITIONS OF SALE ON LINE
These conditions are valid exclusively between the company RICABLE S.r.l., with registered office in Via Novara, 99/B - 28047 Oleggio (NO), REA NO-243560, VAT no. 02555790035, hereinafter referred to as "RICABLE" and any person making online purchases on the website www.ricable.com hereinafter referred to as "CUSTOMER". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the site www.ricable.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and Legislative Decree no. 70/2003 on electronic commerce.
ARTICLE 1 - OBJECT OF THE CONTRACT
With the present general conditions of sale, RICABLE sells and the CUSTOMER purchases at a distance the tangible movable goods indicated and offered for sale on the website www.ricable.com. The contract is concluded exclusively through the Internet, through the access of the CUSTOMER to the address www.ricable.com and the realization of a purchase order according to the procedure provided by the site itself.
The customer agrees to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by RICABLE and to accept them by placing a flag in the box indicated.
In the e-mail confirming the order, the CUSTOMER will also receive the link to download and file a copy of these general conditions of sale, as provided for in Article 51 paragraph 1 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
ARTICLE 2 - PRECONTRACTUAL INFORMATION FOR THE CONSUMER - Article 49 of Legislative Decree 206/2005
Before concluding the purchase contract, the CUSTOMER shall examine the characteristics of the goods, which are illustrated in the individual product sheets at the time of the CUSTOMER'S choice.
Before the validation of the order with "obligation to pay", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping and any other costs;
- method of payment;
- the term within which RICABLE undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (art. 6 of these conditions) as well as type of withdrawal form in Annex I, part B of Legislative Decree 21/2014;
- existence of the legal guarantee of conformity for the goods purchased; - conditions of after-sales service and commercial guarantees provided by RICABLE.
The CUSTOMER may at any time, and in any case before the conclusion of the contract, become aware of the information relating to RICABLE, the geographical address, telephone and fax number, e-mail address, information that is reported, also below:
Registered office Via Novara, 99/B - 28047 - Oleggio (NO)
ARTICLE 3 - Conclusion and effectiveness of the contract
The contract of sale is considered concluded when RICABLE sends the CUSTOMER an e-mail confirming the order. The e-mail contains the CUSTOMER'S data and order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent, and the link for printing and archiving a copy of these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify RICABLE of any corrections/changes to be made.
RICABLE undertakes to describe and present the articles sold on the site in the best possible way. Nevertheless, there may be some errors, inaccuracies or small differences between the product depicted on the site and the real product. Moreover, the photographs of the products presented on www.ricable.com do not constitute a contractual element, as they are to be considered representative only.
RICABLE undertakes to deliver the goods within 30 days from the sending by RICABLE of the order confirmation e-mail to the CUSTOMER.
ARTICLE 4 - Availability of products
The availability of products refers to the actual availability at the time the CUSTOMER places the order. Such availability must however be considered purely indicative as:
- products may be sold to other CUSTOMERS before the confirmation of the order, as a result of the simultaneous presence on the site of several users;
- there may be a computer anomaly that makes a product available for purchase that in reality is not.
Even after sending the order confirmation e-mail sent by RICABLE, there may be cases of partial or total unavailability of goods. In this case, the order will be corrected automatically with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail, with this e-mail the customer will also be informed of the manner and timing of reimbursement of any sums paid.
ARTICLE 5 - Methods of payment
Any payment by the CUSTOMER may be made only by credit cards indicated on the site www.ricable.com, by bank transfer or Paypal payment method.
In case of payment by credit card, the actual charge of the amount of the order will occur only when the order is complete and ready for shipment.
In case of payment by Paypal, the actual charge will take place at the time of sending by RICABLE e-mail order confirmation.
The communications relating to the payment and the data communicated by the CUSTOMER at the moment in which this is carried out take place on special protected lines. The security of payment by credit card is guaranteed by VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.
ARTICLE 6 - Prices
All sales prices of the products shown on the website www.ricable.com are expressed in Euro and include VAT.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The CUSTOMER accepts the right of RICABLE to change its prices at any time, however, the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by RICABLE to the CUSTOMER.
In the event of computer, manual, technical or any other error that could lead to a substantial change, not foreseen by RICABLE, of the sale price to the public, making it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.
ARTICLE 7 - Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without penalty and without specifying the reason, within a period of 14 days from the date of receipt of the products.
RICABLE decides to extend the aforementioned term from 14 to 30 days, therefore it will be possible for the CUSTOMER to withdraw from the purchase contract up to 30 days after the day of receipt of the products purchased online. In the case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the period of 30 days starts from the date of receipt of the last product.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to RICABLE by means of an explicit declaration, which can be sent by email or by accessing the section "My orders" of the space "My account RICABLE" on the website www.ricable.com, with the creation of a return file.
The CUSTOMER may also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively by transmitting the standard withdrawal form, as per Annex I, part B , Legislative Decree 21/2014 (not mandatory), the text of which is set out below:
Standard withdrawal form pursuant to article 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
Registered office Via Novara, 99/B - 28047 - Oleggio (NO)
I/We (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer(s) (only if this form is submitted on paper)
(*) Delete where not used.
In case of exercising the right of withdrawal, the CUSTOMER must return the goods within 14 days from the day on which he communicated to RICABLE his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to RICABLE S.r.l., at the Oleggio headquarters, Via Novara, 99/B - 28047 Oleggio (NO).
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, accessories, etc..) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, RICABLE will refund the amount of the products subject to withdrawal within a maximum of 14 days.
As regards the return of the product subject to withdrawal, RICABLE ensures its customers the opportunity to use a carrier agreement with the same. If the customer decides to use this service, the shipping costs (except those related to telephone booking) will be borne by RICABLE (art. 56 co.1 dlgs 206/2005). If, on the other hand, the customer intends to use another carrier or another means of shipment, all shipping costs will be borne by him (art 56 co. 2 dlgs 206/2005).
The customer is also entitled to return the product purchased online at our headquarters in Oleggio (NO). In this case, it is not necessary to create an online return file and all costs related to the return will be borne by the customer (e.g. gasoline, product disassembly, etc.). In addition, in case of return at the Oleggio (NO) site, the customer cannot use the carrier contracted with RICABLE*.
As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, RICABLE may suspend the refund until receipt of the goods or until the CUSTOMER has demonstrated that he/she has returned the goods to RICABLE.
RICABLE will make the refund using the same means of payment chosen by the CUSTOMER during the purchase process. In case of payment by bank transfer, and if the CUSTOMER intends to exercise his/her right of withdrawal, he/she must provide RICABLE, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for the refund to be made by RICABLE.
It is understood that in the event of a product defect, shipping costs will in any case be borne by RICABLE.
ARTICLE 8 - Legal guarantee of conformity
In case of receipt of defective products or in any case not conforming to the orders placed, the CUSTOMER has the right to have the product restored without charge by repairing or replacing the product. The CUSTOMER may exercise this right if the defect becomes apparent within two years of delivery of the goods and reports the defect to RICABLE within two months of discovery. In order to exercise the aforementioned right, the customer must proceed to create a computer file of Return by accessing the section "My orders" of the space "My account on line" on the site RICABLE. RICABLE , in the event of a defective or non-conforming product, will, at its own expense, arrange the withdrawal of the product, subject to availability of the CUSTOMER.
ARTICLE 9 - Commercial guarantee
All products presented on the site www.ricable.com benefit, in addition to the legal guarantee of conformity referred to in the preceding article, a commercial warranty whose duration is unlimited.
In order to benefit from the warranty service, the CUSTOMER must keep the invoice which can be printed by accessing the "My orders" section of the "My online account" space.
ARTICLE 10 - Methods of delivery
RICABLE will accept orders for delivery in the Italian territory, Europe and the rest of the world. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of ordering within and no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by RICABLE.
ARTICLE 11 - Electronic Invoicing
For each order placed on the site www.ricable.com, RICABLE issues a document of sale of the goods shipped. This document is contained in the shipment, however, if necessary, you can request a copy by sending an email to email@example.com referring to the order number.
If the CUSTOMER requires an invoice, it will be necessary to indicate the following data in the appropriate fields when creating the order:
- Customer with VAT number
- SDI Code
- PEC email address
- Private Customer
- Tax code
ARTICLE 12 - Liability
RICABLE assumes no responsibility for inefficiencies attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and failures of the Internet, in the event that it is not able to execute the order in the time provided by the contract.
ARTICLE 13 - Access to the site
The CUSTOMER has the right to access the site to consult and make purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of RICABLE and are protected by intellectual property law.
ARTICLE 14 - Cookies
The website www.ricable.com uses "cookies". Cookies are electronic files that record information relating to the CUSTOMER's navigation of the site (pages consulted, date and time of consultation, etc.) and which allow RICABLE to offer a personalised service to its customers.
RICABLE informs the customer of the possibility of deactivating the creation of these files, by accessing its Internet configuration menu. It is understood that this will prevent the customer from proceeding with the online purchase.
For further information Click here.
ARTICLE 15 - Integrity
The present General Terms and Conditions of Sale consist of the entirety of the clauses which make up these General Terms and Conditions of Sale. If one or more of the provisions of these General Terms and Conditions of Sale is deemed invalid or declared so by law, regulation or following a decision by a court having jurisdiction, the other provisions shall continue to be in full force and effect.
ARTICLE 16 - Applicable Law and Jurisdiction
These General Conditions of Sale are subject to Italian law.
Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CLIENT, if located in the territory of the State.
In any case, it is possible to have optional recourse to the mediation procedures pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr.
Terms and conditions of sale updated on January 2, 2019