GENERAL CONDITIONS OF SALE ON LINE
These conditions are valid exclusively between the company RICABLE S.r.l., with registered office in Via Novara, 99/B - 28047 Oleggio (NO), REA NO-243560, P.IVA 02555790035, hereinafter called "RICABLE" and any person who makes purchases online on the website www.ricable.com hereinafter called "CUSTOMER". These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the www.ricable.com website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, amended by Legislative Decree no. 21/2014 and Legislative Decree no. 70/2003 on electronic commerce.
ARTICLE 1 - SUBJECT MATTER OF THE CONTRACT
With these general conditions of sale, RICABLE sells and the CUSTOMER buys at a distance the material movable goods indicated and offered for sale on the website www.ricable.com. The contract is concluded exclusively through the Internet, through the access of the CUSTOMER to the www.ricable.com address and the realization of a purchase order according to the procedure provided by the website itself.
The customer undertakes to read these general terms and conditions of sale before confirming his order, in particular the pre-contractual information provided by Ricableand to accept them by placing a flag in the box indicated.
In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
ARTICLE 2 - PRECONTRACTUAL INFORMATION FOR CONSUMERS - Article 49 of Legislative Decree 206/2005
The CUSTOMER, prior to the conclusion of the purchase contract, takes note of the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER's choice.
Before the validation of the order with "payment obligation", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping costs and any other costs;
- method of payment;
- the period within which Ricablehe undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (art. 6 of these conditions) as well as the standard withdrawal form in Annex I, part B of Legislative Decree 21/2014;
- existence of the legal guarantee of conformity for the goods purchased; - after-sales service conditions and commercial guarantees provided by Ricable.
The CUSTOMER may at any time and in any case before the conclusion of the contract, take knowledge of the information relating to Ricable, geographical address, telephone and fax number, e-mail address, information that are reported, even below:
Registered office Via Novara, 99/B - 28047 - Oleggio (NO)
ARTICLE 3 - Conclusion and effectiveness of the contract
The contract of sale is considered concluded with Ricablethe sending of an order confirmation e-mail by the CUSTOMER. The e-mail contains the data of the CUSTOMER and the order number, the price of the purchased goods, the shipping costs and the delivery address to which the goods will be sent and the link to print and store a copy of these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the above mentioned e-mail and to promptly communicate Ricableany corrections/modifications to be made.
RICABLE undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, there may be some errors, inaccuracies or small differences between the product shown on the site and the actual product. Furthermore, the photographs of the products presented on www.ricable.com do not constitute a contractual element, as they are to be considered only representative.
Ricable undertakes to deliver the goods within 30 days from the Ricablesending of the order confirmation e-mail to the CUSTOMER.
ARTICLE 4 - Availability of products
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must in any case be considered purely indicative since:
- the products may be sold to high CUSTOMERS before the order confirmation, due to the simultaneous presence on the site of several users;
- a computer anomaly may occur that makes a product available for purchase that is not actually available for purchase.
Even after the order confirmation email sent by Ricable, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.
ARTICLE 5 - Methods of payment
Any payment by the CUSTOMER can only be made by means of credit cards indicated on the website www.ricable.com , by bank transfer or Paypal payment method.
In case of payment by credit card, the actual charge of the order amount will be made only when the order is complete and ready for shipment.
In case of payment by Paypal, the actual charge will be made when Ricablethe order confirmation email is sent.
The communications relating to the payment and the data communicated by the CUSTOMER at the moment in which it is made are made on special protected lines. The security of payment by Credit Card is guaranteed by VBV (Verified by VISA) and SCM (Security Code Mastercard) certification.
ARTICLE 6 - Prices
All sales prices of the products indicated on the www.ricable.com website are expressed in Euro and include VAT.
Shipping costs are not included in the purchase price, but are indicated and calculated at the time of completion of the purchase process before payment is made.
The CUSTOMER accepts the right to Ricablechange its prices at any time, however, the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by Ricablethe CUSTOMER.
In case of computer, manual, technical, or any other error that could lead to a substantial change, not foreseen by Ricablethe CUSTOMER, in the price of sale to the public, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and cancelled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.
ARTICLE 7 - Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days from the date of receipt of the products.
Ricable decides to extend the above-mentioned term from 14 to 30 days, it will therefore be possible for the CUSTOMER to withdraw from the purchase contract up to 30 days after the day of receipt of the products purchased online. In case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 30 days starts from the date of receipt of the last product.
The CUSTOMER who intends to exercise the right of withdrawal will have to communicate it RICABLE by means of an explicit declaration, which can be sent by email or by accessing the "My orders" section of the "My accountRICABLE" space on the www.ricable.com website, with the creation of a return computer file.
The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively sending the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 (not mandatory) whose text is given below:
Standard withdrawal form pursuant to art. 49, paragraph 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
Registered office Via Novara, 99/B - 28047 - Oleggio (NO)
I/We (*) hereby notify/notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address(es) of consumer(s)
- Signature(s) of consumer(s) (only if this form is sent in paper version)
(*) Delete where not used.
In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he/she has communicated his/her intention to Ricablewithdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be sent back to SRicable.r.l., at the headquarters in Oleggio, Via Novara, 99/B - 28047 Oleggio (NO).
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, accessories, etc.) and complete with the attached fiscal documentation. Without prejudice to the right to verify compliance with the above, Ricablewill refund the amount of the products subject to withdrawal within a maximum period of 14 days.
As far as the return of the product subject to withdrawal is concerned, it Ricableensures its customers the possibility of using a carrier that has an agreement with it. In case the customer decides to use this service, the shipping costs (except those related to the telephone reservation) will be borne by (artRicable. 56 co.1 dlgs 206/2005). On the other hand, if the customer intends to use another carrier or another means of shipping, all costs will be charged to him (art. 56 par. 2 dlgs 206/2005).
The customer is also entitled to return the product purchased online at our headquarters in Oleggio (NO). In this case, it is not necessary to create the online return file and all costs relating to the return will remain the responsibility of the customer (e.g. gasoline, disassembly of the product, etc.). In addition, in case of return at Oleggio (NO), the customer will not be able to use the carrier agreed with Ricable*.
As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Ricablemay suspend the reimbursement until receipt of the goods or until the CUSTOMER proves that the goods have been returned to Ricable.
Ricable will make the refund using the same means of payment chosen by the CUSTOMER during the purchase. In case of payment made by bank transfer, and if the CUSTOMER intends to exercise his/her right of withdrawal, he/she must provide Ricable, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary to make the refund, by Ricable.
*Remain understood that in case of product defect the shipping costs will in any case be borne by Ricable.
ARTICLE 8 - Legal guarantee of conformity
In case of receipt of defective products or in any case not in conformity with the orders placed, the CUSTOMER has the right to repair or replace the product without charge. The CUSTOMER may exercise this right if the defect becomes apparent within two years from the delivery of the goods and notifies the defect Ricablewithin two months of its discovery. In order to exercise the above right, the customer must proceed with the creation of a return computer file by accessing the "My orders" section of the "My account on line" space on the Ricable.it website. Ricable in case of defective or non-compliant product, it will arrange, at its own expense, the withdrawal of the product, subject to the availability of the CUSTOMER.
ARTICLE 9 - Commercial warranty
All products presented on the www.ricable.com website benefit, in addition to the legal guarantee of conformity referred to in the previous article, from a commercial guarantee whose duration is unlimited.
In order to benefit from the warranty service, the CUSTOMER must keep the invoice which can be printed by accessing the "My Orders" section of the "My Online Account" space.
ARTICLE 10 - Delivery methods
Ricable will accept orders to be delivered in Italy, Europe and the rest of the world. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order no later than 30 days from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by Ricable.
ARTICLE 11 - Electronic Invoicing
For each order placed on the www.ricable.com website, it RICABLE issues a sales document for the goods shipped. This document is contained in the shipment, however, if necessary, you can request a copy by sending an email to firstname.lastname@example.org referring to the order number.
If the CUSTOMER needs an invoice, it will be necessary to indicate the following data in the appropriate fields when creating the order:
- Customer Holder of VAT
- SDI Code
- PEC email address
- Private Customer
- Fiscal Code
ARTICLE 12 - Liability
Ricable does not assume any responsibility for inefficiencies attributable to force majeure or fortuitous circumstances, even if they are due to malfunctioning and inefficiencies of the internet network, in the event that it is unable to execute the order within the time limits set out in the contract.
ARTICLE 13 - Access to the site
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial use, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the technology used remain the property of Ricableand are protected by intellectual property law.
ARTICLE 14 - Cookies
The www.ricable.com website uses "cookies". Cookies are electronic files that record information related to the CUSTOMER's navigation in the site (pages consulted, date and time of consultation, etc..) and allow to RICABLE offer a personalized service to its customers.
Ricable informs the Client that it is possible to deactivate the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from purchasing online.
For more information Click here.
ARTICLE 15 - Integrity
These General Terms and Conditions of Sale are made up of all the clauses that make them up. If one or more provisions of these General Terms and Conditions of Sale are deemed invalid or declared invalid under law, regulation or following a decision by a court having jurisdiction, the other provisions shall continue to be in full force and effect.
ARTICLE 16 - Applicable law and place of jurisdiction
These General Conditions of Sale are subject to Italian law.
Any dispute that cannot be amicably resolved shall be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
In any case, it is possible to optionally resort to the mediation procedures of Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr.
General Terms and Conditions of Sale updated January 2, 2019