The certainty of being able to return the product without spending a euro. Always.

Ricable firmly believes that customers have the right to be 100% satisfied with their purchase, without having to spend an extra euro if they decide to return the product if they don't like it. With a trial period that goes well beyond the 15 days required by law and extends to 60 days, exclusively for those who buy from Ricable there is the possibility to request a refund or replacement of the Hi-Fi product purchased.

You can request a refund or a replacement, without giving any explanation and in an extremely simple way; in the first case, you will get a quick refund of the same amount paid, with the same payment method, while in the second case the management of the replacement will be totally free and handled by our courier. We can also agree on the best day for you to make the collection.

delivery shipping return truck blue

How do I do that?

First of all, you must have purchased from Ricable and not from other retailers. The benefits described are exclusive to this type of customer. This also means that you already have an account and enjoy the Lifetime Warranty. Now you just need to perform the following steps:

1. Log in.
2. Log in to your Dashboard by clicking on "My Account".
3. Click on the Service and Support icon and open a new Ticket or consult the ones already open.

WARNING: The right of withdrawal does not apply to overly customized products or configurations made specifically for the customer.