The certainty of being able to return the product without spending a euro. Always.

Ricable firmly believes that customers have the right to be 100% satisfied with their purchase, without having to spend an extra euro if they decide to return the product if they don't like it. With a trial period of up to 60 days beyond the 15 days required by law, exclusively for those who purchase from Ricable, there is the possibility to request a refund or replacement of the Hi-Fi product purchased.

You can request a refund or exchange, without giving any explanation and in a very simple way; in the first case, you will get a quick refund of the same amount paid, with the same payment method, while in the second case the handling of the exchange will be totally free and managed by our courier. We can also agree on the best day for you to pick up the goods.

delivery return shipping blue truck

What should I do?

First of all, you must have purchased from Ricable and not from other retailers. The advantages described are exclusive to this type of customer. This also means that you already have an account and enjoy the Lifetime Warranty. Now all you have to do is follow these steps:

1. Log in.
2. Enter your notice board by clicking on "My account".
3. Click on the Service and Support icon and open a new ticket or consult the ones already open.

ATTENTION: The right of withdrawal does not apply to overly customised products or configurations made specifically for the customer.