Money back guarantee
the right product for your system!
How is this possible?
You will be well aware that every Hi-Fi system is a system in itself. The variables are almost infinite if we consider its components, the listening room, the models of the electronics, the cabling and much more. You might have a doubt: will one of our cables be suitable for your audio chain? We've come up with a solution that will allow you to choose your ideal product with confidence, avoiding the surprises of buying blind.
For orders placed from ricable.com, you will have the opportunity to test your products for up to 60 days and, if you are not satisfied with them, you can ask us for a return or replacement with another product, all completely free and fast, handled by our courier. Being an audiophile means nurturing a particular passion that deserves specific rhythms. We want to give you all the time you need, so that you can carry out all the tests you consider appropriate.
The certainty of being able to return the product without spending a euro. Always.
Ricable firmly believes that customers have the right to be 100 percent satisfied with the purchase they make, without spending a single euro more in case they decide to make a return, should they not like the product. With a trial period that goes well beyond the legally required 15 days and extends to 60 days, exclusively for those who buy from Ricable there is the possibility of requesting a refund or replacement of the purchased Hi-Fi product. (for countries outside of europe there is a return fee).
You can request a refund or exchange, without giving any explanation and in a very simple way; in the first case, you will get a quick refund of the same amount paid, with the same payment method, while in the second case the handling of the exchange will be totally free and handled by our courier. We can also agree on the best day for you to pick up the goods.
How does it work in detail?
1. Place an order for one or more products on this site.
2. Receive your order, and from that moment you have a full 60 days to make all your evaluations.
3. If for any reason you decide to return one or more products to us, simply open a ticket in your private area, requesting the return.
4. We will send a courier at our expense to collect the item.
5. Once the item has been returned, we will immediately refund the order or assist you with product exchange, should you prefer this route.
ATTENTION: The Satisfied or Refunded guarantee does not apply to overly customised products or configurations made specifically for the customer.